Many companies in the UAE adopt telephonic interview while hiring. Many do so because it is “done thing” and naturally, their success rate varies and varies rather too drastically. Given that pre-screening candidates over telephone is a great tool, it is disturbing to hear that the technique did not work for some of the employers.
First, let us look at the advantages of telephonic interview.
When hiring internationally, a phone call is invaluable. Rather, it is imperative. The telephone conversation increases comfort level for both you and the prospective candidate. The “introduction” puts both of you on same page and encourages the job seeker’s positive frame of mind. From your side, you gain a preliminary idea of the prospective employee’s attitude, aptitude and thinking skills. You would have eliminated poor fits and lined up good prospects, all at a cost of few Dirhams. In the process, you save travel costs, time and the pain of bad hiring.
With so many priceless benefits on the table, the smart move is to sharpen telephonic interview skills. Here are a few tips that go a long way in increasing the success rate.
- Appreciate the importance: Telephonic interview is not a routinely done customary practice. It is the first and important step in assessing the candidate. The conversation is an opportunity for the candidate to learn about your company and respond positively.
- Avoid surprise calls: Calling suddenly fails for obvious reasons. You may be in different time zones catch the candidate when asleep. Or, if they are at the office, it would be awkward to discuss a new job offer. Send an Email and fix up a time that is as convenient as possible to both of you.
- Use the Email intelligently: The Email is not just for scheduling a call. In the Email, introduce your company, set out the job description and explain the expected qualifications etc., all briefly but clearly.
- Ascertain availability: If you are contacting the candidate based on a resume database, find out if she/he is still open to a job change (may be they would have settled down to another job.)
- Candidate’s Language: Find out which language the job seeker speaks. If you do not know their language, hire a person who does and can conduct the telephonic interview. (HCMC* can help you out with recruiters who speak different languages.)
- Use standard accent: Speak normally with a standard accent. Stylized accent would confuse people from other countries. Be sure to explain some points e.g. if the pronunciation of your company’s name doesn’t exactly follow the spelling, pronounce and spell out the name so that the candidate understands well.
- Draw out information: The art of interviewing lies in speaking less and encouraging the candidate to talk more. Phrase a simple question like how a particular project was completed. The candidates will get an opening to demonstrate their skills.
Of course, interviewing itself is an art and science. Telephonic interview can prove to be an abstract art and science because the visual connect is missing. The skill can be perfected with extensive practice and learning from experience.
We have a panel of experienced recruiters who are well versed in different languages and can help you with telephonic interviews and improve quality of hiring. Just send us a mail.